All customers will need to go through the Login page for all ShareBuilder applications. You can get to the login page by clicking on the 'Customer Login' section of our website.


If you would like to create a shortcut to our Customer Login Page then Right-Click this Link and select 'Save Target As' (In Internet Explorer) or 'Save Link As' (in Mozilla Firefox or Chrome).

                    

Table of Contents

First Time Users

What do I need to do to get going?
You will need to complete the following steps to get started:

    1. Install the Citrix client (see Installing Citrix Receiver)
    2. Login for the first time which will require you to change your password


        » We provide users with their login information. Passwords we send to a user are considered temporary and will need to be changed once the user logs in (see Passwords)


    3. Once logged in, click on the application you want to run (see Running a ShareBuilder application)

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What is Citrix?

ShareBuilder applications are not standalone software products. Due to their complexity, they cannot be installed locally; instead they must run off our servers. This creates the best experience for our customers. Our development team is constantly working to enhance our applications and Citrix allows us to easily improve our applications while our customers NEVER have to install a patch or upgrade. Each time you login and run an application you are automatically running the latest and greatest version!

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Installing Citrix Receiver

In order to use the ShareBuilder applications you must have Citrix Receiver installed on your computer. If you change computers or your computer gets replaced, the Receiver will need to be installed again.

    » Some of our customers have computer networks that restrict users from installing software. If you do have restrictions in place the installation will not complete because of an error. If this happens let a member of your IT staff know that you need this installed, if they would like more information regarding this installation please have them Contact Us
    » If your computer already has the Receiver installed, trying to re-install will not harm the initial installation


You will need to complete the following steps:

    1. Visit receiver.citrix.com and follow the installation steps.
    2. Click on Customer Login at the top right of the screen and login to start using the applications

        » You will not have to install this again for this computer; you can go directly to the 'Customer Login' section next time!
        » Note: Depending on how your browser is setup, you may need to close it and come back to our website for the installation to be recognized.

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Passwords

Changing Your Password

We provide users with their login information when they first become a user or when they forget their login information. If you do not remember your login information please see this section

Password Requirements

To make passwords more secure, the following requirements must be met:

    » At least 7 characters long

    » Contains a mix of UPPERCASE and lowercase letters  

    » Contains at least one number

Temporary Passwords

For security reasons, we require passwords to be changed the first time a user logs in with a temporary password. Temporary passwords are given out when a user is created or when a user forgets their password. When you receive a temporary password follow these steps to change it:

    1. Click on the Customer Login section on our website
    2. Enter the login information you were given

        » Once you click 'Log On', you will be shown the 'Change Password' page
    3. Enter the temporary password you were given into the Old password box
    4. Enter the password you would like in the New password and Confirm password box
    5. Click OK

Change Password On Your Own

Although we do not currently require users to periodically change their passwords, some users like to and we have provided this option. In order to change your password follow these steps:

    1. Click on the Customer Login section on our website
    2. Enter your login information
    3. Click on the 'Settings' Icon in the top right of the page 
    4. Click on the 'Change Password' Button in the Password section


    5. Enter your old password into the Old password box
    6. Enter the new password you would like in the New password and Confirm password box

I Forgot My Login Information

We are happy to retrieve your login information for you. For security reasons, we will provide you with a temporary password to login with. This will require you to change the password when you login (see above). There are 2 ways to request login information:

    » Email: Help@share-builders.com
    » Phone: (309) 694-0727
 

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Running a ShareBuilder Application


ShareBuilder applications are launched through the Citrix Client. Your computer will need to have that installed before any application can be started. If you are not able to launch an application with the steps below then make sure the Citrix Client is installed (see theInstalling Citrix Client section for more information)

Please select the internet browser you are using and follow the steps to run an application:
   


    1. Click on the Customer Login section on our website
    2. Enter your login information

        » Once you click 'Log On', you will automatically be shown the 'Applications' page
        » If you logged in with a Temporary Password, you will be required to change your password before you will see the 'Applications' page. See the Changing Your Password section for more information.
    3. Click the application you wish to run

        Click the application you wish to run


        » The applications shown in this image may not be the same as the ones you have available. Only the applications you have access to are shown
    The application will launch in a new window separate from your internet browser

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SSL Error 61: Citrix Server not Trusted


We use a secure server to facilitate the login process and publish our own Security Certificate for that server. This is better for our business because we can extend the expiration date of the certificate and reduce the frequency for our customers to confirm them. This is however not a common practice with secure websites and is considered 'untrusted' by most internet browsers. Internet browsers have built-in measures to protect you from submitting sensitive information to an 'untrusted' website.

We will never ask for sensitive information and in order to accept our Security Certificate and fix the SSL Error 61, complete the following steps:

!! DO NOT use this information to accept a certificate from a website which asks you for financial or personal information !!

Please view the documentation provided for instructions on how to troubleshoot the SSL Error 61 in most common browsers, including Internet Explorer, Google Chrome, and Mozilla Firefox
   

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